Last updated: March 2026
1. Data Controller
Cleopatra Jones Luxury Concierge
Passeig de ses Pitiüses, 07800 Ibiza, Spain
Email: Cleojonesibz@gmail.com
Phone: +34 627 03 00 04
2. What Data We Collect
When you use our website and contact form, we may collect the following personal data:
- Contact form: First name, last name, email address, phone number, message content, location of interest, and service interest.
- WhatsApp communication: Phone number and message content shared via WhatsApp.
- Website usage: If you consent to cookies, we collect anonymised browsing data via Google Analytics (pages visited, time on site, device type, approximate location).
3. How We Use Your Data
We use your personal data solely for the following purposes:
- To respond to your inquiries and provide the concierge services you request.
- To communicate with you about bookings, availability, and service details.
- To improve our website and services based on anonymised usage data (with your consent).
We will never sell, rent, or share your personal information with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data based on:
- Consent: When you submit the contact form or accept cookies.
- Legitimate interest: To respond to your inquiries and provide requested services.
- Contractual necessity: When processing is required to deliver the services you have requested.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined above:
- Contact form submissions: Up to 24 months after your last interaction, unless an ongoing service relationship exists.
- Analytics data: Anonymised data is retained for up to 14 months (Google Analytics default).
6. Third-Party Services
We use the following third-party services:
7. Cookies
Our website uses cookies only with your explicit consent. We use:
- Essential cookies: Cookie consent preference (stored in your browser's local storage).
- Analytics cookies: Google Analytics cookies to understand website usage (only if you click "Accept" on the cookie banner).
You can withdraw your cookie consent at any time by clearing your browser's local storage or cookies.
8. Your Rights Under GDPR
As a data subject in the EU, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data ("right to be forgotten").
- Right to restrict processing: Request that we limit how we use your data.
- Right to data portability: Request your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interest.
- Right to withdraw consent: Withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at Cleojonesibz@gmail.com. We will respond within 30 days.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS to encrypt data in transit.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact & Complaints
If you have questions about this privacy policy or wish to exercise your rights, contact us at:
Cleopatra Jones Luxury Concierge
Email: Cleojonesibz@gmail.com
Phone: +34 627 03 00 04
You also have the right to lodge a complaint with a supervisory authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.